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"I've invested in myself by recognizing and applying what other successful leaders have had to say. Their contributions have been key to businesses achieving organizational excellence."

Patricia Jackson


Resources

For more information about Xpect Results, please download a copy of our Tri-fold Brochure, or one page flyer.

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Tri-fold Brochure
One Page Flyer


Press Releases & Xpect Results in the News

Description Release Date Link
Guest Blogger Patricia Jackson: Disney, the Ritz-Carlton, and Zappos Do It--Why Shouldn't Your Company? 12/08/2009
It’s Never Too Late to Be a Visionary Leader 11/13/2009
Xpect Results Press Release 06/29/2009
"Think Customers: The 1to1 Blog" 06/23/2009
"KCTCS Launches 'Students First' Customer Service Initiative" 08/14/2007
"Thank You for Choosing Us" 05/11/2007
"Inside the Ritz-Carlton's Revolutionary Service" 02/27/2007

 


Assessments

To get a general idea of your consulting needs, try the following coaching, managing change, and effective leadership assessment tools. Remember to include your name and e-mail address when you click "submit" to receive your score.

Coaching for Top Performance Assessment

Coaching for Top Performance

Read and respond to the following five true/false statements:

Coaching comes naturally for all leaders
TrueFalse
A benefit of coaching is increased morale
TrueFalse
A coach helps others become more effective and productive
TrueFalse
It is not necessary for coaching to occur consistently
TrueFalse
A coach provides support and feedback
TrueFalse
Your Name:
Your Email:

Managing Change Assessment

Managing Change

Please respond to the following items that best describes how you behave during change. Read each statement and rate yourself using a scale from 1-5. 1=Less true; 5= More true. Be sure to include your name and your email address when you click submit to receive your score.

I adapt quickly to change.
Less True - 1 2 3 4 5 - More True
I seek out the support of others.
Less True - 1 2 3 4 5 - More True
I actively listen and seek to understand.
Less True - 1 2 3 4 5 - More True
I am constantly learning from my experiences.
Less True - 1 2 3 4 5 - More True
I think up creative ways to resolve challenges.
Less True - 1 2 3 4 5 - More True
I invent ways to solve difficult problems.
Less True - 1 2 3 4 5 - More True
I am emotionally intelligent managing my emotions.
Less True - 1 2 3 4 5 - More True
I am comfortable managing stressful situations.
Less True - 1 2 3 4 5 - More True
I collaborate with others to experience success.
Less True - 1 2 3 4 5 - More True
I engage in self talk and motivation.
Less True - 1 2 3 4 5 - More True
Your Name:
Your Email:

Effective Leadership Assessment

Effective Leadership Assessment

Read each statement and rate yourself using a scale from 1-5. 1=Less true; 5= More true. Be sure to include your name and your email address when you click submit to receive your score.

An effective leader will talk first and listen second
Less True - 1 2 3 4 5 - More True
It is important to manage processes over people
Less True - 1 2 3 4 5 - More True
I am focused on the Big picture
Less True - 1 2 3 4 5 - More True
I am willing to take risks
Less True - 1 2 3 4 5 - More True
I am willing to admit when I am wrong
Less True - 1 2 3 4 5 - More True
I am an inspiration for others
Less True - 1 2 3 4 5 - More True
I seek out opportunities to improve
Less True - 1 2 3 4 5 - More True
I communicate effectively and openly
Less True - 1 2 3 4 5 - More True
I am comfortable making tough decisions
Less True - 1 2 3 4 5 - More True
I openly listen to the view points of others
Less True - 1 2 3 4 5 - More True
Your Name:
Your Email: